MCA Connect, LLC

Functional Solution Architect - D365 CE

Job Locations US-Denver
Position Type
Regular Full-Time


Title Dynamics 365 CE Functional Solution Architect



Location Virtual, home-based office with up to 40% travel



The Dynamics 365 Customer Engagement (CRM) Solution Architect for Field Service is primarily responsible for consulting on Dynamics 365 CE Field Service and Project Operations engagements including: implementation, upgrade, and/or extension of existing applications.


The Solution Architect is responsible for developing the Solution Blueprint of Dynamics 365 Field Service and Project Operations as well as for assisting clients in the implementation and support of other Dynamics 365 CRM solutions. They will be involved in improving operational metrics, business case development and performance measurement. He/she will provide functional knowledge and manage client relationships within context of individual role.


  • Facilitate the implementation and support of Dynamics 365 Field Service, Project Operations and other CE first partly applications (Sales, Customer Service, etc.)
  • Work with clients and MCA Connect project teams to define functional requirements and document solution design; run detailed design/requirements meetings and showcases to understand clients’ business requirements and conduct gap analysis
  • Convert requirements into a Solution Blueprint
  • Guide the design, configuration and testing of core Dynamics 365 CRM modules including hands-on configuration of the Dynamics 365 CRM application
  • Specify and convey requirements for custom code, integrations, and custom reports to the development team and test completed solutions
  • Generate user and technical documentation
  • Train end users and system administrators
  • Generation of subsequent Statements of Work (SOW’s) as appropriate
  • Successful implementation of practical business solutions using industry best practices
  • Provide customer satisfaction by ensuring on-time delivery that’s on-budget, achieving quality results
  • Creation and delivery of content for both internal and external training, communication and marketing.
  • Represent MCA Connect at promotional and educational events



  • Minimum of 5 years Dynamics 365 CRM modules experience
  • Minimum of 4 years Dynamics 365 CRM implementations experience
  • Minimum of 3 full lifecycle Dynamics 365 CRM implementations (Analysis – Deployment)
  • Minimum 7 years of industry and/or consulting experience
  • Certification in Dynamics 365 CRM, or attainment of certification within first 90 days of employment.
  • Demonstrated expertise (Subject Matter Expert) in at least one module of the Dynamics 365 (i.e. Field Service, Sales Force Automation, Project Services, etc).
  • Strong industry experience within Manufacturing and/or energy industries preferred
  • Working knowledge of industry specific best practices
  • Excellent and effective communication skills in all mediums (written, verbal) and to all levels within the organization
  • Excellent planning and organization skills
  • Strong customer relationship skills
  • Ability to establish priorities and work independently
  • Readiness to travel up to 40%
  • Bachelor’s degree in a related field or equivalent combination of education and experience; MBA is a plus
  • English: Fluent


Desired Qualifications

  • Field Service and/or Project Operations/PSA Module experience

Why work for MCA Connect?

  • You can work with a world-class consulting organization that will help you take your experience to the next level.
  • You will have the opportunity to lead and contribute to highly desirable and visible projects using the latest Microsoft technologies.
  • You can work in an environment where teamwork is encouraged and where you have opportunities for personal growth and advancement.
  • Our compensation plan offers one of the best bonus structures in the industry.
  • We have a generous benefit package, including unlimited PTO, 401K matching, medical/dental/disability effective 1st day, paid holidays, free Microsoft certifications and training, and a generous travel policy.
  • We only hire the best and brightest consultants and software developers.
  • We take the time to train our consultants so that they understand the industries we serve and can deliver best practices, proven methodologies and ongoing industry expertise to our clients.
  • We are a midsized company with great people, a proven sales and marketing process, and a history of steady growth and profitability.
  • We have a strong management team who is fully supportive of work-life balance.


MCA Connect offers limitless opportunities for personal and professional growth in a stimulating, challenging, and performance-oriented work culture where you can share your ideas and make impactful daily contributions. Our employees are highly motivated and talented individuals dedicated to developing, marketing, and selling products designed to deliver value for mid-market and enterprise-size manufacturing, distribution, and energy companies. We are a leading consultancy firm specializing in designing and implementing enterprise software systems, specifically Microsoft Dynamics™ 365. We are the Microsoft partner of choice for industry leading Fortune 100 and 500 companies. If you are looking for a dynamic opportunity, MCA Connect may be the place for you!


Established in 2002, MCA Connect has grown into one of the largest US-based Microsoft Gold Certified Partners focused exclusively on delivering Microsoft Dynamics 365 solutions and services to mid-market and enterprise-size manufacturing, distribution, and energy companies. MCA Connect is headquartered in Denver, CO, has offices throughout the United States, and supports global implementations around the world.


MCA Connect is an Equal Opportunity Employer. MCA Connect promotes equal employment opportunity to all employees and applicants and does not discriminate on the basis of race, religion, color, creed, national origin, sex, age, sexual orientation, status as a protected disabled or Vietnam Era Veteran, disability, or any other legally protected status.


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